If there is any problems with your order please don't hesitate to contact us. We will do our best to rectify any issues as swiftly and as conveniently as possible. 
For damaged items we will need picture evidence before a refund can be processed. (Photos required include that of the product and all of the packaging). 
Orders that have not been delivered will need to be investigated before a refund can be processed. 
If you simply do not like the item you have received you'll be asked to return the item, and when it has been received safely and in its original condition a refund will then be processed. (Not including the cost of the return postage)